We’re seeking an Office Coordinator to play a pivotal role in supporting our team and ensuring seamless day-to-day operations.

This position offers a unique opportunity to contribute to the smooth running of an insurance broking business, without requiring technical insurance knowledge.

This role offers the flexibility to work from either our Adelaide (Kensington Park) or Melbourne (South Yarra) office, with hybrid work opportunities available. While full-time availability is ideal, we are open to candidates who can commit to at least 30 hours per week.

Administration & Coordination

• Review and summarise renewal declarations and quote forms, ensuring accuracy and completeness.
• Communicate with clients to resolve incomplete forms or gather additional information.
• Oversee processing tasks, including renewals and quotes, based on broker instructions.

Workflow Management

• Monitor and support team members to manage workloads effectively.
• Ensure timely follow-ups on renewal and quote terms with underwriters/insurers.

Client & Insurer Communication

• Serve as a point of contact for enquiries, providing clear and professional communication.
• Manage reminders and deadlines to ensure timely processing of client and underwriter requirements.

Office Operations

• Support the team by answering phone calls and addressing queries as needed.
• Oversee day-to-day administrative tasks, including invoicing, payment follow-ups, and issuing certificates of insurance.

Leadership

• Act as the team leader for existing administration staff, ensuring a collaborative and productive work environment.

• Exceptional organisational and time management skills.
• Strong attention to detail and the ability to multitask.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and workflow management.
• Prior experience in office coordination or administration (experience in the insurance industry is a bonus but not essential).

• Flexibility: Work from either our Adelaide (Kensington Park) or Melbourne (South Yarra) office, with hybrid arrangements available (2 days from home, 3 days in the office for most staff).
• Customisable Schedule: Full-time hours are preferred, but we welcome candidates who can work at least 30 hours per week (i.e. 9 am-3 pm / five days a week or four full days).
• Professional Growth: Opportunities for development within a trusted and respected insurance broking business.
• Collaborative Environment: Join a supportive team that values balance, innovation, and excellence.
• Additional Leave Entitlements: Staff are provided a paid wellness day every month.

If this role seems like a perfect fit for you, please submit your resume online through SEEK and send a separate email with the following:

• Email header – Application for Office Coordinator – Webber Insurance Services
• Attach a cover letter that starts with – Hi Chris, my name is ….. and I would be perfect for this job because …..
• Email to [email protected]

If you have any queries about the role prior to applying, please email [email protected].

Applications close at 4 pm, Thursday 6th February 2025.